Skype Recovery Methods

Skype issued the following instructions to plug the loophole for Skype on Windows or Mac:

Windows Vista and Windows 7

1. Close Skype.
  • Right-click the Skype icon in the system tray (at the bottom right of the screen)
  • Choose Quit.
2. Ensure that "Show hidden files and folders" is switched on.
  • a. Click Start, type run and press Enter.
  • b. Type control folders and click OK.
  • c. Select the View tab and ensure relevant entry is enabled.
3. Locate the shared.xml file.
  • a. Click Start, type run and press Enter.
  • b. Type %appdata%skype and click OK.
  • c. Delete the shared.xml file.
4. Restart Skype. The shared.xml file will be recreated.

Windows XP

1. Close Skype.
  • a. Right-click the Skype icon in the system tray (at the bottom right of the screen)
  • b. Choose Quit.
2. Ensure that "Show hidden files and folders" is switched on.
  • a. Click Start and then Run...
  • b. Type control folders and click OK.
  • c. Select the View tab and ensure relevant entry is enabled.
3. Locate the shared.xml file.
  • a. Click Start and then Run...
  • b. Type %appdata%skype and click OK.
  • c. Delete the shared.xml file.
4. Restart Skype. The shared.xml file will be recreated.
 
Mac OS X

1. Quit Skype.
2. Go to the folder ~/Library/Application Support/Skype/
3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
4. Start Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

Linux

1. Quit Skype.
2. Go to the folder ~/.Skype
3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
4. Start Skype.

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